Training Courses in Partnership with Manawatu Chamber of Commerce

Brown Paper Bag Series


The Brown Paper Bag Series is Members teaching Members.
These are held at lunch time and include a 40 minute session and then Q & A time.
If a topic requires more time we will run a series over the course of a week or two, whatever works.


There will be a cost of $20.00 for Members and $45.00 for Non-Members.

Venue: The Conference Room, Chamber of Commerce, - Level 2, The Grand Building, Church Street, Palmerston North
Start Time: 12.30pm Finish Time: 1.30pm

The Brown Paper Bag sessions will be held once a week every Wednesday.

Bring your Lunch and a Drink – this is an informal session, limited to 15 participants to gain maximum benefit.
At $20 per person ($45 Non-Members) you can ‘pick and mix which sessions you would like to attend’ – as many or as few as you would like.


If you would like to present a Brown Paper Bag Workshop - please email: amanda@manawatuchamber.co.nz



Wednesday 19th Nov


Customer Service - the 5 Essentials

If your business doesn’t have a strong (and consistent) customer service focus, you may find yourself out of customers!

Join us to discuss the 5 Essentials of Customer Service. We will look at:
1. The first impression you give your customers

2. How to manage customer expectations

3. How to assess your customer service

4. Dealing with customer complaints effectively

5. Customer Experience Mapping

DMGNZ


 

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